Curriculum Vitae

Download: EricKendrickCV.pdf, EricKendrickCV.docx

I am a professional with strong experience across different roles and environments. I have a strong technical background with particular strengths in process, controls, analysis, integration, automation, and usability. I am creative and have vision, and particularly adept at introducing new service functions when top management buy-in is secured.  I am enthusiastic, flexible, persistent, and very driven and results-oriented


IT Governance Manager 

@Orbit (2017-present): Formed as a new function for the organisation, including team specialists covering commercial management, change, and assets. Promoted adoption of COBIT as part of group strategy, aligned to corporate objectives.

  • IMPLEMENTED COBIT ROLL-OUT with a complete maturity assessment, and comprehensive training programme.
  • FORMALISED CHANGE MANAGEMENT Taking it from Maturity-1 (initial) to Maturity-3 (Defined) within one year
  • ENDED ISO27001 CERTIFICATION Identified control maturity out-of-step with needs and other controls levels, tactically terminated the certification while in compliance to invest in overall business aligned control development
  • CREATED A RISK FRAMEWORK Based on COBIT for Risk, including custom managers toolkit, and rating system
  • INTRODUCED CMDB & ASSET MANAGEMENT Tracking end-point devices, servers, and software / licensing.

IT Service Continuity Manager

@NFU Mutual (2012-2015): My role focused on maturing and maintaining existing good process & controls, plus creating a  new ITSCM service

  • 70 CHANGES PER WEEK Responsible for the Change Management (ITCM) service. Managed a team of change analysts and chaired both the Change Advisory Board (CAB) and Technical CAB
  • CONTROL & COMPLIANCE IT Point of contact for internal and external Auditors, negotiating scope/response and monitoring action progress / ensuring closure. Also responsible for control evaluation and maturity assessments
  • DISASTER RECOVERY Formed a new IT Service Continuity Management (ITSCM) service aligned to company risk management framework, implemented policies & procedures, and introduced a testing programme
  • IT SECURITY (IAM) Introduced wide-ranging Identity and Access Management (IAM) controls, plus deployment of RBAC solution, and ensured existing security procedures aligned with corporate policy & ISF best practices

Senior Developer

@NFU Mutual (2009-2012): Life & Pensions developer with multiple roles across A.I.A and 3r teams, covering full service lifecycle

  • TECHNICAL OWNER of CRM Product. Introduced in-house development capability, giving usability improvements, MDM and integration. I also created build and deployment automation. Established an agile off-shore team
  • DATA PROVISONING Implemented a SOA framework and developed data models and integrate mappings between Life systems – introduced standards and defined limits of control
  • IT CHAMPION IT delegate to CEO forum. IT Dragons’ Den participant. Directed IT branding


@Self-employed (2006-2009): Provided a wide variety of IT services, including Data-recovery, Web design, and enterprise contract work

  • FORENSIC AUDIT As an A.I.A application specialist I was brought in to investigate and resolve financial anomalies in several high-value pension policies for a financial services organisation

3r Senior Applications Consultant

@CSC (2003-2006): 3r is a multi-channel CRM system, written using Java, C++, and XML

  • PRINCIPAL AGENT Key on site consultant, including last remaining on projects; performing training and hand-over to client, responsible for fielding issues and maintaining the client relationship on a daily basis
  • WORKFLOW WEB SERVICES Worked on a Workflow SOA solution using XML transformations

A.I.A Senior Applications Consultant

@CSC (1998-2003): A.I.A is a pension system, written in GraphTalk/ProLog. Developer & Integregation specialist, working across EMEA

  • SOLUTION ARCHITECT & TEAM LEAD Managed a 5-man team over an 18 month period on-site to develop and distribute a Taxation Framework in A.I.A for multiple international clients
  • PERFORMANCE BASELINING Designed and implemented product analysis tooling, applied this to 100s of computers, networks, and performed multiple in-depth case-studies

Dialogue Manager Developer/Analyst

@Fujitsu-ICL (1995-1998): Dialogue Manager is a Windows integration tool and “screen scraper” for legacy systems

  • BASE PRODUCT DEVELOPER Created the licensing solution for product, developed and managed source control, product build and installers. Developed Delphi support, in-product wizards and code editor
  • BESPOKE SOLUTIONS Bespoke VB solutions using product for several government and FS organisations



  • Certificate of the Business Continuity Institute (CBCI)
  • Certified Information Security Manager (CISM Exam)
  • COBIT v5 Foundation
  • ITIL v3 Foundation
  • ITIL Service Operation
  • ITIL Service Transition


  • BSc. (Hon’s) 2:1 in Computer Science.
  • A-Levels in: Computing, Maths & Statistics, and English


StandardsCOBIT, ITIL, ISF, CISM, SFIA, TOGAF, ISO27001, ISO22301
AppsMS Office, Contribute, Sharepoint Designer, Visio, Photoshop, Illustrator, Lightroom
Enterprise AppsAIA, Workflow, CRM / 3r, Screen Scraping
DevelopmentPowerApp, Subversion, JAVA, C/C++, VBS, Delphi, DOS Batch, SQL, UML
Web TechnologyXML, XSLT, XSD, WSDL, HTML, CSS, Dreamweaver, Content Management Systems (Joomla/Mambo), Sharepoint, Bootstrap, PHP, ASP, Javascript, Flash/Actionscript

 Personal Details


5 Brookside Road, Stratford-upon-Avon, Warwickshire, CV37 9PH
  • Tel: 07706 500496
  • Email: eric(a)


I have a variety of creative interests: I enjoy art, graphic design, and photography. I have produced company logos, marketing materials, software artwork, and commercial wedding photography